A plan or usage limit is reached

Use this guide when Slash Social blocks an action because of plan quotas or feature access.

Symptoms

You may see one or more of these signs:

• Slack shows a limit message when you schedule posts, run AI generation, add brands or workspaces, or connect social profiles.
• A gated feature such as advanced analytics refuses to open and names your current plan.
• The message includes a count such as 12/12 for a monthly or capacity quota.
• The message says a feature is not included on your current plan.
• An upgrade prompt appears in the billing or upgrade modal.

Limits apply at the organization level across all workspaces and brands. The Slack message usually names the limit and may offer an upgrade path.

Likely causes

• Your organization reached a monthly or capacity quota on the current plan.
• The action requires a feature your plan does not include. Advanced analytics is available on Team and Scale plans. Multi-slot planning is available on Starter, Team, and Scale plans.
• Billing status is past due, which blocks paid entitlements even when counters look available. See Billing is past due when the message refers to payment.
• Usage counters have not refreshed yet after you reduced usage or completed checkout.

Checks

Read the full limit message in Slack and match it to the pattern below.

Then open /social, choose Settings, then Billing & Plan, and open Usage to compare counters with your plan. Confirm billing status is active, not past due.

Fixes

1. Read the full limit message in Slack and note whether it is a quota, a plan gate, or a payment issue.
2. Open Usage under Billing & Plan and compare counters with your plan limits in Usage limits.
3. If the fix is operational, reduce usage. Archive campaigns, disconnect unused profiles, or wait for the monthly reset shown in billing.
4. If you need more capacity or a gated feature, choose Upgrade and complete checkout for Starter, Team, or Scale as needed.
5. Retry the action that was blocked after usage updates or checkout completes.

If you lack billing visibility, ask the billing owner to review Usage and complete an upgrade.

Confirm the fix

Usage counters reflect the change. The previously blocked action completes. Feature gates clear after upgrade without a past-due banner.

Retry the exact blocked action from the same workspace and brand, since limits apply at the organization level but the user sees the block inside one workflow.

Prevent it next time

• Review Choose a plan and understand limits before a busy publishing month.
• Watch Usage when you add brands, workspaces, or connected profiles.
• Fix past-due billing promptly so quota and entitlements match your paid plan.
• Read Billing, entitlements, and limits to see how organization-level limits interact with brands and workspaces.

Contact support

Escalate when usage in billing looks below the limit but Slack still blocks the action, or checkout succeeded but limits did not update within a reasonable time.

Send support:

• Workspace name
• Organization name
• Action you attempted
• Full limit message from Slack
• Current plan name shown in Usage

Related articles:

• Choose a plan and understand limits
• Manage billing and upgrades
• Usage limits and Plan comparison