Choose a plan and understand limits

Goal

Pick a Slash Social plan that fits how many brands, connected profiles, scheduled posts, and AI generations your organization will use. You will know which limits apply to your organization and how to upgrade when you need more capacity or locked features.

Before you begin

You need an organization in Slash Social. Billing applies at the organization level, not per Slack workspace or per brand. One organization can have multiple Slack workspaces and multiple brands, and they share the same plan and usage counters.

You also need permission to manage billing for the organization. If you are not the billing owner, ask someone who can open Manage billing from Settings.

Have a rough count ready for:

• How many brands you will manage
• How many social profiles you will connect
• How many posts you plan to schedule per month
• How often your team will use AI generation

For exact numbers by plan, open the Plan comparison and Usage limits reference pages before you checkout.

Steps

1. In any Slack channel, type /social and open the command palette.
2. Choose Settings, then Manage billing or Upgrade.
3. Review your current plan and usage. The billing surface shows usage, billing history, and an option to open the customer portal when available.
4. Open the plan comparison to see Free Evaluation, Starter, and Team side by side. Compare tagged limits on brands, workspaces, social profiles, scheduled posts, and AI generations.
5. Check platform access for your rollout. The plan comparison shows only launch-confirmed platform availability; if launch evidence is unavailable, treat the capability as unavailable and contact support.
6. Confirm every capability your team needs from the current plan comparison. Do not infer capability access from a plan name alone.
7. When you need higher limits or a launch-confirmed gated capability, start monthly checkout from the upgrade flow. Slash Social sends checkout details in a direct message so you can finish payment outside Slack. New Starter and Team subscriptions have no new trial, and public expansion purchases are unavailable.
8. After payment completes, return to Manage billing and confirm your plan and usage counters updated.

Limits are enforced at the organization. When a limit is reached, Slack shows an upgrade or quota message instead of completing the action.

Confirm it worked

After you upgrade, actions covered by the new limits and launch-confirmed capabilities should succeed. Missing launch evidence remains unavailable even when a plan has changed.

Open Manage billing again and confirm:

• Your plan label matches what you purchased
• Usage counters reflect the new limits
• Previously blocked buttons or modals now open

If your rollout depends on a specific feature, test one real action (connect a profile, open Insights, or create a scheduled post) before you invite the full team.

Next step: Connect social accounts and finish brand setup, or read Plan comparison and Usage limits to see how billing scope works across workspaces and brands.

If something goes wrong

Upgrade button does nothing or billing modal fails to open

Close the modal, open App Home, and try Settings then Manage billing again. If the error persists, confirm you are in the correct Slack workspace and that you have billing admin access for the organization.

Checkout link missing or payment page errors

Check your Slack direct messages from Slash Social for the checkout link. If you do not see a message, retry checkout from the upgrade modal. Do not share payment screens in public channels.

Action still blocked after upgrade

Wait a minute and refresh App Home. Open Manage billing and confirm the plan change appears. If usage still shows the old limits, you may have hit a different limit than the one you upgraded for. See Usage limits and Limit reached for quota details.

You are unsure which plan you need

Use the Plan comparison page for feature tables and Usage limits for quota details. For how plan access applies across the organization, open Settings, then Billing & Plan from /social.