Product guide
Billing, plans, and limits
Understand how billing, plans, and limits works in Slash Social, where it appears in Slack, and how it affects your team's social workflow.
Your organization’s plan decides which Slash Social features and usage limits apply before a Slack action completes. Billing and usage counters apply to the organization, not to an individual Slack workspace or brand.
Overview
One organization holds the subscription, tracks usage, and controls plan access. Every Slack workspace and brand inside that organization shares those limits. Workspace admins still run day-to-day content inside each brand, but plan changes, invoices, and payment fixes are organization decisions.
Public plans are Free Evaluation, Starter, and Team. Each plan has tagged limits (scheduled posts, AI generations, brands, workspaces, connected profiles, and related limits). Exact current values live on the Plans and Limits reference pages.
How it works
Limits are counted caps. When the organization reaches a limit, Slack blocks the action and shows quota feedback. Some paid-plan limits display as unlimited in the UI. Limits apply organization-wide: a scheduled-post cap counts posts across every workspace, not per Slack team.
Included features require both plan access and explicit launch evidence. An action that lacks either one fails closed and shows generic availability guidance instead of naming an unverified target plan.
Platform availability is plan-scoped, but certification is separate. The public projection covers Free Evaluation, Starter, and Team. A platform appears as available only after the required production profile and launch evidence are confirmed.
Payment status gates expensive work. When billing status is past due, paid features and costly operations stop until payment is fixed in the customer portal. Active and trialing statuses run normally within plan limits.
New Starter and Team selections use monthly subscriptions with no new trial. A historical organization that appears as trialing must be reconciled against its written offer and Stripe subscription before paid access is treated as correct.
Admins with billing access open Settings, then Billing & Plan from /social. That surface covers current plan details, usage, upgrade options, checkout, the customer portal, billing history, and organization privacy actions such as data export and deletion requests.
The upgrade flow opens a plan comparison modal with prices and highlights your current plan. Authorized checkout can deliver a payment link by DM for a Starter monthly or Team monthly selection. Public expansion purchases are unavailable; existing balances and billing history remain observable in the billing area.
Examples
A creator on Starter schedules posts until the organization hits its monthly scheduled-post cap. The next schedule attempt returns quota feedback. An admin upgrades the plan or waits for the counter to reset.
An approver opens a capability without launch evidence on Free Evaluation. The action stays unavailable and shows contact guidance without inventing a target plan.
An organization on Team with past due billing tries to run AI generation. The action blocks until the billing owner fixes payment through the portal linked from Billing & Plan.
A marketing lead checks usage before month end. The usage modal in billing shows scheduled posts and AI generations consumed organization-wide, so they can forecast whether an upgrade is needed before creators hit walls.