Inbox

A social inbox that turns replies into owned work.

Bring mentions, comments, customer replies, saved responses, assignments, and follow-up state into the same Slack workspace as planning and approvals.

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Inbox

A comment card appears in the social channel.

The card shows source, SLA, assignee, last activity, and platform.

#social-mediaCommunity engagement

Today

Slash SocialAPP10:17 AM

📸

Instagram Comment from @trailrunneralex

Does the TrailLite pack come in a smaller size for weekend hikes?

SLA: Met
Assignee: Unassigned
Last activity: 18 minutes ago
Platform: Instagram

Maya Chen10:48 PM

I can take this one and reply with the TrailLite sizing details.

Message #social-media

The response queue

A comment is not handled until it has an owner and a close state.

Bring comments and mentions into Slack with assignment, response, escalation, aging, and follow-up context attached.

1owner visible on each conversation

SLAaging and response commitments

Team+inbox and reply operations

Routine question

Assign it, start from a saved reply, edit, send, and close.

Sensitive complaint

Escalate the conversation with brand and source context intact.

Unanswered mention

Show aging work before a manual platform sweep misses it.

Included scope

Choose by the capacity and route you need.

Team: Unified inbox · reply flows · saved variables · SLA dashboard

Inbound coverage depends on the permissions and APIs each connected social network provides.

Why it matters

Triage urgent conversations without asking the team to keep ten native apps open.

Unified queue for replies, mentions, and moderation work
Assignments, saved replies, and follow-up status
Role-aware visibility for managers, creators, and reviewers
SLA-oriented triage for urgent customer moments

In Slack

See inbox where the team will use it.

The preview below shows how inbox appears in Slack — the context, entry points, and next actions your team uses every day.

How does the inbox artifact prove ownership?

It shows who owns the reply, how old it is, whether it needs escalation, and which response path is available.

Assigned conversation in Slack

The reply queue keeps the source message, owner, SLA, and response actions together.

The inbox artifact shows priority, assignment, saved response context, and follow-up state for replies and mentions.

Where it lives: Slack inbox triage queue
Visible workflow: Replies have priority, owner, SLA, and close state
Decision: Assign, reply, escalate, or close

#social-mediaCommunity engagement

Today

Slash SocialAPP10:17 AM

📸

Instagram Comment from @trailrunneralex

Does the TrailLite pack come in a smaller size for weekend hikes?

SLA: Met
Assignee: Unassigned
Last activity: 18 minutes ago
Platform: Instagram

Maya Chen10:48 PM

I can take this one and reply with the TrailLite sizing details.

Message #social-media

Related Slack entry points

/social inbox
Assign conversation action
Saved reply action

Turn inbound messages into accountable work.

Instead of letting social replies sit inside platform tabs, Slash Social can route inbound items to the people who can answer, escalate, or close them.

Keep common responses consistent.

Saved replies help teams answer routine questions faster while still leaving room for human judgment when the conversation needs care.

Separate urgent work from noise.

Managers can watch status, aging, and ownership so sensitive replies do not depend on memory or manual check-ins.

Outcomes

What your team gets from inbox in Slack.

Faster triage

Inbound replies land as assigned work with platform, brand, and urgency visible without opening native apps.

Fewer missed replies

Aging and SLA signals surface in the Engage work center so stuck conversations do not wait for a manual sweep.

Cleaner ownership for customer conversations

Each conversation keeps an owner, status, and follow-up note until someone closes it with a reason.

FAQ

Inbox questions

Is the inbox only for comments?

No. It is designed for replies, mentions, moderation tasks, flagged conversations, saved responses, and follow-up workflows.

Can teams assign inbox items?

Yes. Inbox items can be assigned and tracked so ownership is clear.

Ready when your team is

Bring inbox into Slack.

Start with the workflow that hurts most, then connect the rest of your social operation around it.

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