workflow · how to

Abort, restart, or reopen setup

Follow the abort, restart, or reopen setup workflow in Slack.

Goal

Reopen setup status, restart onboarding after a wrong choice, or permanently remove a test brand. These actions let you fix setup mistakes without guessing which step to reopen.

When to use this

Use this workflow when:

  • You chose the wrong timezone, approval channel, or checklist path but want to keep the brand and its published posts.
  • You need to see setup status again after closing a modal.
  • Someone else should drive setup and you want to reassign the brand owner without losing checklist progress.
  • You created a brand by mistake during testing and want to delete it entirely.

Restart setup keeps the brand and its content history. Abort and delete brand removes the brand and its associated data permanently.

Before you begin

You must have started setup at least once for the brand you are managing. You need permission to manage the brand. Abort requires brand owner or equivalent access.

Confirm you have the correct brand selected in the brand switcher before restart or abort. Both actions apply only to the active brand.

Steps

Open setup status

  1. Open Slash Social App Home while setup is in progress or after setup completes.
  2. Use the setup entry on App Home when it appears, or choose Resume Setup and then open the overflow menu on the setup section.

The setup modal shows different actions depending on whether setup is complete or still in progress. Completed brands may show review options; incomplete brands show resume and overflow actions.

Restart setup

Restart when the brand should stay but onboarding choices need to reset.

  1. On App Home, find the setup section for the brand.
  2. Open the overflow menu on that section.
  3. Choose Restart Setup.
  4. Read the restart confirmation dialog and submit to confirm.

Restart clears onboarding progress for the brand and returns you to early setup steps. Published posts and completed approval history stay intact. The activation checklist resets so you can walk through setup again from the beginning.

Abort and delete brand

Abort only when the brand was created by mistake and you want to remove it completely.

  1. Open the overflow menu on the setup section.
  2. Choose Abort & Delete Brand.
  3. Read the abort confirmation dialog carefully and submit to confirm.

Abort permanently deletes the brand and associated brand data. Double-check the brand name in App Home before you confirm.

Reassign owner

When someone else should finish setup without restarting progress:

  1. Open the overflow menu on the setup section.
  2. Choose Reassign Owner.
  3. Complete the owner assignment flow.

Reassign owner opens the assignment flow without clearing checklist progress or onboarding stage.

Confirm it worked

After restart:

  • The activation checklist resets to early steps.
  • Resume Setup points to an early step such as Brand Basics or Connect Accounts.
  • App Home refreshes when the action completes.

After abort:

  • The brand no longer appears in the brand switcher.
  • App Home shows the remaining brands or prompts you to add a brand.

After reassign owner:

  • The new owner sees Resume Setup and can continue from the current stage.
  • Checklist progress stays where it was before the reassignment.

Troubleshooting

Confirmation dialog fails or shows an error

Read the message on the modal and retry. Do not assume the action succeeded if the modal stays open or shows an error.

App Home status looks unchanged

Switch to another Slack tab or app, then return to Slash Social App Home. The home tab refreshes when restart, abort, or reassign completes, but a stale view can lag briefly.

First draft fails after restart

A restart leaves published posts in place. A new first draft attempt can still fail generation. See Recover failed jobs for retry paths from Create and App Home.

You cannot find the overflow menu

Open Resume Setup first if setup is incomplete. The overflow menu lives on the setup section of App Home, not in Slack channel messages.