Product details
Sentiment alerts
Review current sentiment alerts behavior, availability, limits, and operating details for Slash Social.
What it includes
Sentiment alerts classify conversation tone and flag spikes before they become channel noise. Admins, creators, and approvers configure thresholds, review flagged threads, and route escalations from the Insights work center and Engage surfaces in Slack.
How to use it
Plan access: Included on Team. Not included on Free or Starter. See Plan comparison and Usage limits.
Where to open it:
- Open App Home and switch to Engage or Inbox.
- Open sentiment alert configuration from Engage cards or conversation actions when sentiment tools are visible for your plan.
- Configure thresholds in the sentiment alerts modal.
Social listening setup can also trigger alerts on negative sentiment when that option is enabled for a keyword.
What you can do:
| Action | Use it when |
|---|---|
| Configure alerts | You need tone thresholds and notification targets for the brand |
| Draft response | A flagged conversation needs a reply drafted from the alert |
| Escalate | A spike should notify additional teammates or channels |
| View all alerts | You need the full alert list for the brand |
Conversation rows can open sentiment context when a thread is already linked to monitoring. Classification covers positive, negative, neutral, and question tone before alerts fire. Alert settings stay tied to the active brand, so teams can tune response paths without changing other brands.
Who can use it: Admins, creators, and approvers with access to Insights and Engage surfaces for the active brand.
How to confirm it is working: After you save alert settings, new negative or spike events appear as sentiment alerts for the brand. Escalated alerts notify the targets you configured.
Details
Use these guides when you need to review the source metrics, understand delayed analytics, or tune related insight workflows.