Product details
Social listening
Review current social listening behavior, availability, limits, and operating details for Slash Social.
What it includes
Social listening brings supported inbound activity into the same Slack workflow you use for inbox triage. At launch, the configurable keyword monitor uses a bounded, explicit-term search of recent X posts. It is not a broad public-discovery product and does not provide arbitrary profile, location, or cross-network discovery.
Comments, mentions, and messages acquired from connected accounts can also enter the unified inbox through their platform-specific managed-account integrations. Those owned-source inbox paths are separate from the public keyword monitor.
How to use it
Plan access: Included on Team. Not included on Free or Starter. See Plan comparison and Usage limits.
Where to open it:
- Open App Home and switch to Engage.
- On the Listening card, choose Open Listening.
- Or type
/social, search for listening, and open the listening setup or overview flow.
Listening keywords are brand-scoped. Confirm the active brand before you add or edit keywords. The platform selector offers only X because it is the only implemented keyword-search provider.
What you can configure:
| Setting | Purpose |
|---|---|
| Keyword or handle | Exact term or handle to watch in X recent search |
| Platform | X recent search |
| Alert channel | Optional Slack channel for high-priority matches |
| Alert triggers | Negative sentiment, high reach, or competitor mention flags |
When alerts arrive: Use Reply to open the inbox reply flow for the matched conversation. Use Dismiss when the alert is handled or not actionable. Alerts can fire after sentiment analysis completes for a matched conversation.
Who can use it: Admins, creators, and approvers with access to Engage and Insights for the active brand.
How to confirm it is working: Saved X keywords appear in your listening overview for the brand. New matches route to the alert channel you chose, or follow the default inbox path when no channel is set.
Platform acquisition boundaries
| Platform | Launch acquisition path in this feature |
|---|---|
| X | Bounded recent search for the exact configured keyword or handle; connected-account events may also enter the inbox |
| Connected-account comments, mentions, and messages in the inbox; no public keyword search | |
| Connected Page comments and Messenger activity in the inbox; no public keyword search | |
| Threads, TikTok, YouTube, LinkedIn, Pinterest, Bluesky | Not selectable in the keyword monitor; any separately supported connected-account inbox activity does not imply public discovery |
Location tagging and location-based discovery are outside the launch scope.
Details
Use these guides when you need to set up listening, review matching analytics, or troubleshoot delayed insight data.