No connected accounts are available

Use this guide when Create, Plan, or scheduling views show that no social profiles are available for the active brand.

Symptoms

You may see one or more of these signs:

• Create shows an empty accounts section for the format you chose.
• Plan or scheduling surfaces say no profiles are available.
• Connected Accounts lists zero rows for the active brand.
• Slack opens a no-accounts modal when you try to connect or publish.
• A healthy profile exists in the organization but not for the brand you have selected.

Account connections run through the account OAuth workflow. Profiles are brand-scoped unless you move them with brand management access.

Likely causes

• No account has been connected for this brand yet.
• Accounts exist in the org but belong to a different brand.
• Connected profiles are inactive or unhealthy.
• The selected post format is not supported by any connected profile on this brand.
• The organization reached its connected-account limit for the current plan.

Checks

1. Open /social and confirm the active brand in Settings or App Home.
2. Open Settings, then Connected Accounts, and count profiles for that brand.
3. Start Create and read the accounts section for the format you chose.
4. Check account health for inactive or disconnected rows.
5. Review Platform support if a platform is missing from the list.

Note whether Slack reports accounts in the org under a different brand. That usually means you need to switch brands or move the account.

Fixes

1. Connect a profile from Settings, then Connected Accounts, or choose Connect accounts on App Home setup.
2. Switch brands when Slack reports accounts exist in the org but not for this brand. Connect under the correct brand or move the account if your role allows it.
3. Reconnect unhealthy profiles before you retry Create or scheduling. See Account connection expired when health shows expired or disconnected.
4. Pick a supported format when Slack says no profile supports the format you selected.
5. Ask the billing owner to review plan limits if Slack reports you reached the connected-account cap.

Complete the platform OAuth flow in your browser and return to Slack. The connected accounts modal should list the new profile under the active brand.

If App Home setup still prompts you to connect accounts after a successful OAuth flow, open Connected Accounts once more and confirm the profile is tied to the brand shown at the top of App Home. Refresh App Home if the count on setup cards looks stale.

Confirm the fix

At least one healthy profile appears for the active brand in Create and in Connected Accounts. Scheduling and publishing surfaces offer that profile for a supported format.

Prevent it next time

• Connect at least one profile per brand before creators start drafting.
• Keep account health ready after platform password or permission changes.
• Match the active brand to the client or property you are publishing for before you open Create.
• Review Connect your first social accounts when you onboard a new brand.
• Check Connected Accounts after any brand switch so you publish from profiles scoped to that brand.
• When you add a new platform, confirm it appears in Platform support for your plan before you promise that channel to stakeholders.

Contact support

Escalate when a profile connects successfully on the platform but never appears under the expected brand, or healthy profiles still do not show for a supported format.

Send support:

• Workspace name
• Brand name
• Platform and account handle
• Exact message from Create or Connected Accounts
• Post format you selected if Create was empty

Related articles:

• Connect social accounts
• Connect your first social accounts
• Account connection expired