workflow · how to

Configure the queue

Follow the configure the queue workflow in Slack.

Goal

Configure how open slots are defined for your brand before posts are assigned to the queue. Queue defaults set the slot layout that Plan, fill-gaps, and scheduling flows use when placing content.

When to use this

Use this workflow when:

  • You are setting up a new brand and need default posting slots.
  • Your posting cadence changed and open slots no longer match how you work.
  • Fill-gaps or queue views show unexpected slot times and you want to adjust the base layout.
  • An admin asks you to align queue defaults across brands in your organization.

You do not need to open queue configuration for every single post. Individual reschedules and slot planning use the defaults you save here.

Before you begin

Confirm you can access the Plan work center.

Requirements:

  • Interactive planning must be enabled for your workspace. This feature is included on Free, Starter, Team, and Scale plans.
  • You need permission to change brand settings. Brand owners and admins can update queue defaults; creators without settings access will not see the save action.
  • Select the active brand in App Home before you open Settings. Queue defaults are brand-scoped.

If your plan does not include interactive planning, Slash Social shows an upgrade prompt instead of the configuration modal.

Steps

Open Queue Defaults

  1. Open Slash Social App Home.
  2. Open Settings.
  3. Choose Queue Defaults.

If your workspace still shows an older queue configuration entry point, it opens the same Settings flow and lands on the queue configuration modal.

Review the current slot layout

The modal shows the slot layout for your active brand. Scan:

  • How many open slots exist per day or week
  • Default times aligned to your brand timezone
  • Any platform-specific slot rules already in place

Compare this layout to your live Plan calendar or queue. Note gaps you want to add or windows you want to remove before you edit.

Adjust slot rules

  1. Change slot times, counts, or rules in the modal fields.
  2. Keep changes focused on the brand you selected. Each brand maintains its own queue defaults.
  3. When you are ready, submit the modal to save.

Slash Social normalizes and persists the slot configuration on save. You do not need a separate confirmation step outside the modal.

Handle save errors

If brand or organization details are missing, the modal shows field errors and does not save. Fill in the required context, then submit again.

Success criteria

Queue configuration succeeded when:

  • The Settings Hub refreshes after a successful save.
  • Plan queue views reflect the updated slot layout.
  • Fill-gaps and other planning flows offer slots that match your new defaults.
  • Reopening Queue Defaults shows the values you just saved.

You should not need to restart Slack. Open Plan and confirm the weekly Plan view or queue list uses the updated open slots.

Troubleshooting

I see an upgrade prompt instead of the modal

Your workspace plan may not include interactive planning. Compare plans or contact your billing owner. After upgrading, return to Settings and open Queue Defaults again.

Save is blocked with modal errors

Confirm the active brand is selected and required organization fields are complete. Switch brands in App Home if you manage more than one, then retry the save.

Plan still shows old slot times

Refresh App Home and reopen Plan. Queue defaults affect new slot assignment and planning flows; items already scheduled keep their existing times until you reschedule them.

I cannot find Queue Defaults

Open Settings from App Home, not from a channel message. If you lack brand settings permission, ask a brand owner or admin to make the change.

Slots look wrong after a timezone change

Review brand and account timezones in Settings, then reopen queue defaults. See Calendars, cadence, and timezones for how cadence and slots interact.

Posts fail to land in expected windows

After updating defaults, run fill-gaps or open Plan to confirm open slots exist where you expect. See Queue window is missing if no valid window appears.