Product details
Unified inbox
Review current unified inbox behavior, availability, limits, and operating details for Slash Social.
Bring comments, replies, mentions, assignments, and follow-ups from connected accounts into one Slack-owned queue in the Engage work center.
Overview
The unified inbox collects inbound social conversations for your active brand into a single Engage queue. You triage, assign, and resolve work from App Home or the full inbox modal without switching between platform apps.
What it includes
| Area | Actions |
|---|---|
| Views | Switch between Conversations, Alerts, Content, and Performance |
| Ownership | Assign a conversation, snooze when you defer, resolve when answered |
| Detail | Open a row for conversation detail, platform context, and reply entry points |
| Filters | Narrow the list from the inbox modal |
Plan access: Included on Team. Not included on Free or Starter. See Plan comparison.
Lifecycle: Active.
Personas: Admin, creator, and approver roles can work the inbox where their permissions allow.
App Home counts and tab labels use the same brand scope as the list you open. Without connected accounts that receive inbound events, tabs stay empty until platforms sync new conversations.
How to use it
- Open
/socialand switch to the Engage work center. - Choose Open Inbox on the inbox card, or open the full inbox modal from App Home.
- Pick a tab, open a row for detail, then assign, snooze, resolve, or reply as needed.
- Apply filters in the inbox modal when you need a smaller slice of work.
Details
- Conversation actions (assign, snooze, resolve) update the inbox view for your current brand scope.
- Permissions follow your persona for the active brand. Some actions may be hidden when your role cannot perform them.
- To confirm setup works: open a test conversation, assign or snooze it, then resolve it and confirm the inbox view updates.
If expected conversations never appear, see Inbox events missing.